Attendant Hold lets you temporarily suspend a telephone call. While the call is on Hold, you can use the other telephone features. After a programmed period of time, the attendant console emits a tone to remind you that a call is on Hold.
After placing the call on hold, you can use paging to announce it. The requested party can then use the Attendant Hold - Remote Retrieve feature to pick up the call.
NOTE: Do not confuse Attendant Hold with the wait period that occurs during other feature activations (such as Transfer). This wait period is referred to as Consultation Hold.
Conferences may be placed on Hold.
This feature does not require programming.
All consoles
To place a call on Hold (up to a maximum of 6 calls):
Select Hold.
To retrieve a call from Hold:
Double click the call in the Calls on Hold tab (Call Queue view).
To inform a user that a call on hold is waiting:
Announce the name of the person that the call is for, the console ID, and the Hold Slot number over the loudspeaker (see Paging).
To place a call on Hold (up to a maximum of 3 calls):
Press a free Hold key.
To place more than three calls on Hold (up to a maximum of 8 calls):
Press Hold 4+.
Press a free Hold softkey.
To retrieve a call from hold:
Press the appropriate Hold key.
If required, press a Hold softkey.
To inform a user that a call on hold is waiting:
Announce the name of the person that the call is for, the console ID, and the Hold Slot number over the loudspeaker (see Paging).